I have just received your email regarding your VIP guest problem. As I understand, your customer is used to the Guoman in Hanoi, but the hotel is fully booked. I have the solution to your issue. I would recommend the "Lucky Plaza Hotel", a wonderful 3 stars hotel (not part of the big chain hotels), in the centre of Hanoi. In fact, this lovely hotel is located in a quiet part of the old quarter and offers 50 quiet guest rooms with excellent views over the nearby gardens. All of them are equipped with AC, satellite TV, in-house movie, and music systems, and the prices are really competitive. The difference between a deluxe room and a suite is only about 10$.
[...] Email to a colleague at work and apology's letter Apology's Letter Dear Mr. Bradley, Thank you for writing this letter. I am happy that the service and our staff were excellent. Nevertheless, I really apologize for the matters you experienced during your stay. In fact I really appreciate to have guests' comments; it allows us to enhance the experience of our guests. Now, I would like to explain you the reasons why the things promised in the advertisement did not happen: First of all, regarding the noisy building work, I would like you to know that we are building a new recreation centre so as to entertain you. [...]
[...] And i can assure you that we will change their schedule. Then, when it comes to the swimming pool; unfortunately, we had a damage to pump system 24 hours before your arrival date. Therefore, we had to close it completely in order to do some essential maintenance. All things considered, as a sign of our concern, we would like to offer you a complementary week end for you and your wife. I hope this letter satisfied your needs, and please do not hesitate to contact me if you need any further information. [...]
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